In store pickup policy

You can order online for in-store pickup.   

Please note that we do not have a shipping department.  Our website is designed to help you get information about the products in our store.   You can browse our aquarium prodouts catalog.   You are welcome to stop in or if you order online we will hold the products for you for in store pickup.  For additional information please email our order department at


       Order Processing

      Orders are typically filled within 2 business day of receipt. (Monday through Friday)  Due to stock shortages, some items may be back ordered and available in our store  at a later date. We will notify you by e-mail if the entire order is not available. Prior to back ordering an item Elmer's Aquarium will either contact you for instructions  or cancel your order and notify you of such cancellation.

        Order Cancellation

      Elmer's Aquarium's web site does not offer on-line order cancellation. To cancel an order, please E-mail Us at within 24 business hours of placing your order. Our website manager Sandy Abercrombie will reply to your e-mail inquiries.

        Order Status

      To check on the status of your order, please E-mail Us at  Our website manager Sandy Abercrombie  will reply to your e-mail inquiries.


      You can return any unused item to our store within 30 days of pickup.   Some special order items may be subject to a handling charge.

        Payment Processing

      All payments are in advance and by credit card.    If the entire order is not shipped we will credit your credit card for the appropriate amount.


      Elmer's Aquarium knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Elmer's Aquarium, you are accepting the practices described in this Privacy Notice.

      What Personal Information About Customers Does Elmer's Aquarium Gather?

        Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

      Does Elmer's Aquarium Share the Information It Receives?

      Information about our customers is an important part of our business, and we do not share it with to others.

        Protection of Elmer's Aquarium and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Elmer's Aquarium, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

        With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

      How Secure Is Information About Me?

        We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

        We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.


      This site is provided by Elmer's Aquarium on an "As Is" and "As Available" basis. Elmer's Aquarium makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

      To the full extent permissible by applicable law,  Elmer's Aquarium Disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.Elmer's Aquarium does not warrant that this site, it's servers, or E-mail sent from Elmer's Aquarium are free of viruses or other harmful components. Elmer's Aquarium will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

      Certain state laws do not allow limitations on implied warranties or the exclusions or limitation of certain damages.  If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.